Fedex: Bad Service

I was supposed to have received a package on Feb. 7. However Fedex has still not delivered the package and making all kinds of excuses like they were unable to reach me even though I never received a voicemail from them up to the point they made that excuse. Also the package doesn't require a signature so why would they need me to be there in the first place? Every few days, they keep on promising to get it to me within the next 3 days. My latest promise is Tuesday. We will see if that happens.